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NAYAN NV and Lipault welcome your questions and comments. Please select your question.

I need to repair my luggage or order a spare part

Please click here.

I would like to contact sales for a product offer (B2B).

To contact us by email:

I would like to contact customer service regarding my online order

Contact Customer service :

Office Hours :
Monday-Friday : 7.15 AM till 12 AM - 1 PM till 5.00 PM
Please mention your order number or account number that you received while placing an order in all correspondence.

FAQ :
Q: Can I order a product that is not offered online?
A: No, not at this moment.
Q: When will my order arrive?
A: Please login into your account center to view the shipper's tracking number or refer to your shipping notification email.
Q: How do I return my suitcase?
A: Please go to our Shipping and Returns page for detailed instructions.

I have a Lipault product and I have a question.

To contact us by email :

I would like to report a product safety issue

Please contact us via this postal or email address, or fill in the form below.

Samsonite Limited
5 The Square, Stockley Park
Uxbridge, UB11 1ET
UK
legal.notifications.europe@samsonite.com

Lipault UK address
5 The Square, Stockley Park,
Uxbridge, Middlesex, UB11 1ET"